Refund policy

We offer a 30-day refund policy for your first order, allowing you to try FORU with confidence. You have 30 days from the date of receiving your item to request a refund. This policy applies only to your initial purchase. The order you are requesting a refund for must be the first order you've placed with FORU Labs. To request a refund, contact us at hello@forulabs.com.

If your refund request is accepted, we'll process a refund back to your original payment method. You do not need to send the product back to us.

Policy Details

  • One Product Coverage: The guarantee covers one product per customer, excluding any discounts, taxes, and shipping costs, plus a $5 processing fee. This allows you to try our product and request a refund if unsatisfied within the specified period.
  • Recommendation: We recommend ordering only one product if you are considering using this guarantee.
  • Multiple Products or Bundles: If you ordered multiple products, multiples of the same product, or a bundle with multiple products, only one product per order or bundle can be refunded. For example, if you ordered a bundle containing three different products or a three-month supply, you would be eligible for a refund for one of the three products, excluding any discounts, taxes, and shipping costs.
  • Exclusions: This guarantee does not cover replacement orders sent at no additional cost, except for replacements due to damage or loss in transit.
  • Limit: Only one refund is permitted per customer and household.

Note: Wholesale orders and orders placed on Amazon are not eligible for refunds or returns.

You can always contact us for any refund questions at hello@forulabs.com.

Please note that any initial shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like opened-package perishable goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We provide free exchanges with no handling fee, though price differences apply if exchanging for a higher-value product.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at hello@forulabs.com.

Cancellations

We do not cancel orders after they have been placed. Similarly, we do not cancel subscriptions for customers. We provide an always-available account portal where customers can manage their subscriptions with just a few easy steps.

For questions about this policy, contact us at hello@forulabs.com.